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After sales process

1. Product issues


1.1 After purchasing the product, if the product packaging is damaged or the quantity does not match, you should contact the after-sales customer service of Jingdian Port in time to solve the problem for the customer in time;


1.2 If there is a problem with the quality of the product, you should also contact the customer service in time to facilitate the return or exchange of the product for the customer.


2. Handling exchanges


If the customer finds that the product has quality problems, quantity inconsistency, or model incompatibility, apply for a replacement within seven days of receiving the goods. After the replacement application is submitted, contact customer service in a timely manner to facilitate timely processing of orders and shorten the replacement time;


3. Handle the return


If the customer finds that the product has quality problems, quantity inconsistency, or model incompatibility, apply for a return within seven days of receipt of the goods. After the return application is submitted, contact customer service in a timely manner to facilitate timely processing of orders and shorten the return time;


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