Rule 1: General Rules for Return and Exchange
Must-read for returns:
The "Korea Cross-Border Star Platform" formulates the rules for return and exchange of online products after sales in accordance with the "Consumer Rights Protection Law of the People's Republic of China" and relevant national regulations.
For goods sold on the "Korea Cross-border Star Platform", the return or exchange of the goods must be accompanied by a valid purchase certificate (sales slip issued by the Korean Cross-border Star platform or online order
Order information) to handle returns and exchanges. Under the premise of meeting the above rules, the products to be exchanged will not affect the secondary sales. We will provide return and exchange services without unpacking the product.
Rule two, returns are not allowed in the following situations:
If you have not registered your return or exchange requirements in the "Korea Cross-Border Star Platform Customer Service Office" in advance, you will directly return the goods. No matter what the reason, the logistics center will refuse to accept them. Customers must contact customer service to confirm the return and exchange, and then send the returned goods to avoid unnecessary losses;
1. Any product not sold by the Korean Cross-border Star platform;
2. Except for any used goods and goods with quality problems;
3. Any product that has quality problems due to abnormal storage;
4. Special products will not be returned or exchanged if there is no quality problem (such as gifts);
5. Commodities beyond the warranty period.
6. Due to the particularity of the product, if the product does not have any quality problems, the product that has been signed will not be returned or exchanged. Please be sure before signing.
To confirm, it is best to sign for the product in person, if you entrust others to sign for it, it will be regarded as signed by yourself.
Rule three, return and exchange related expenses:
1. For the return and exchange due to product quality problems or the wrong delivery, the freight will be borne by the "Korea Cross-border Star Platform"
2. In case of unreasonable product return and exchange due to the customer, the customer will bear the delivery fee for the return and exchange
3. After the return is completed, the Korean Cross-border Star platform system will automatically generate a return order, and at the same time, the customer service staff will review the return order and indicate who will bear the freight
4. The logistics center will process the refund of the amount of the corresponding returned goods within 1-3 working days after receiving the returned goods from the customer "Express". The refunded items will be returned to the customer's account in a "come and go" manner. Usually the customer's refund will reach the customer's payment account within 15 working days (depending on different banks).
Rule 4. The situation that the logistics center can directly reject the "return and exchange" items
①If you have not registered the return or exchange requirement in the "Korea Cross-border Star Platform Customer Service Office" in advance, you will directly return the goods. No matter what the reason, the logistics center will refuse to accept them;
②The packaging of the goods returned by the customer must be intact (including: commodity packaging, gifts). Do not use tape directly on the product packaging, or directly
Paste the express note on the product packaging (it is recommended to put a layer of packaging box outside the packaging box of the product), otherwise the logistics center will directly reject it;
③Please do not use surface mail or parcel to send returned goods, otherwise the logistics center may directly reject it.
④When returning or exchanging the goods, please choose the logistics company we delivered. If the customer chooses a courier method that does not allow face-to-face "open package inspection", the logistics center can directly reject it.